Solvay Business Services - Portugal
Guy Mercier is Head of Worldwide Services Strategy & Delivery Operations at Solvay Business Services in Portugal.
Recently having been promoted as services strategic leader for Solvay group, Guy has more than 10 years tenure in Shared Services industry having built from scratch the first Solvay 3S in-house shared services center in Lisbon (2005), then in Curitiba (2010) and in Bangkok (2012). He’s currently Head of Worldwide Services Delivery operations at Solvay Business Services – the new GBS organization of the Solvay Group he created in 2013, leading a team of 1.300 operators, process experts, and managers throughout the world with 4 Heads of Region, 1 Global Ops supervisor and 1 Head of WW Transformation as direct reports.
The SBS global shared services cover 4 end-to-end processes: OtC Order-to-Cash, PtP Procure-to-Pay, HtR Hire-to-Retire and RtR Record-to-Report. The services delivery operations are organized locally in Front-Offices in 32 countries, supervised regionally by 4 centers of expertise (Lyon, Princeton, São Paulo, Singapore) and ran globally millions of transactions through 1 SAP-ERP from 4 integrated centers (Lisbon, Riga, Curitiba and Bangkok), reaching in 2017 upper-quartile benchmarks and having being certified ISO 9001.
Previously founder and General Manager of Solvay CICC treasury center based in Brussels, Guy supervised and ran all short-term treasury transactions for Solvay affiliates in the world with an in-house dealing room for hedging, credit management, factoring and cash-pooling over 700 bank accounts. He was also posted in the US for 8 years a VP of Finance & IT for Solvay Polymers Inc. in Houston and Solvay Pharmaceuticals Inc. in Atlanta
He had personally covered all aspects related to global leadership and SSO strategy: from process redesign to build business cases, from location selection to launch the first SSC in Solvay, from geographical deployment to stabilization and optimization with lean 6 Sigma, to deliver at the end 46% total costs savings. He’s now in charge of globalization, simplification and digitalization of the 4 captive shared services centers to extend their service value-proposition, to improve their customer centricity and to make them more agile.